Contact

Have questions about one of our products or services, or need support or advice for public health practice? Find out below how to contact us. For inquiries about public health issues or services in your community, contact your local public health unit.

Public Health Ontario

Head Office
661 University Avenue, Suite 1701
Toronto, ON, M5G 1M1

Tel.: 647-260-7100
Toll Free: 1-877-543-8931


communications@oahpp.ca

Laboratory Customer Service

Monday to Friday: 7:30 am to 7 pm
Saturday: 8 am to 3:45 pm

Tel.: 416-235-6556
Toll Free: 1-877-604-4567

Fax: 416-235-6552

customerservicecentre@oahpp.ca

COVID-19 Test Results

If you have questions about your results, or your results are not available online, please contact the location where you were tested or your health care provider. Results can take up to 4 days.

If you are having technical difficulties with the online portal, contact Ontario Health. Public Health Ontario (PHO) is not able to troubleshoot technical difficulties.  

 

Connect

Website Issues

For all website inquiries, please fill out our Report Technical Issues Form.

Trouble logging in? Read our website Frequently Asked Questions.

Media Inquiries

For more information or to set up an interview, contact our media team Monday to Friday 9 a.m. to 5 p.m. ET.

Tel.: 647-260-7247

media@oahpp.ca

Regional IPAC Support Teams

View our Regional IPAC Support Team locations and contact information on our Regional IPAC contact page.

Online Learning

To learn about course offering, visit our Online Learning page.

For technical support, email lms@oahpp.ca.

Adapt PHO Materials

To request permission to adapt PHO materials, please fill out our request form.

To learn more about reproducing PHO materials, read our Terms of Use.

Sheela Basrur Centre

To learn more about the Centre and training opportunities please visit the official SBC website.

sbc@oahpp.ca

Privacy

Learn more about protection personal health information at PHO on our Privacy page.

privacy@oahpp.ca

Additional Inquiries

For all other inquiries including: logo requests, subscribing to PHO publications, Accessibility for Ontarians with Disabilities Act, please contact communications.

communications@oahpp.ca

Medical or Health Information

For medical or health information, please contact your local health care provider or Telehealth Ontario at 1-866-797-0000.

For medical emergencies, immediately call your doctor or 911.

Updated 13 Oct 2020