Have questions about one of our products or services, or need support or advice for public health practice? Find out below how to contact us. For inquiries about public health issues or services in your community, contact your local public health unit.

Public Health Ontario

Head Office
661 University Avenue, Suite 1701
Toronto, ON, M5G 1M1

Tel.: 647-260-7100
Toll Free: 1-877-543-8931

Laboratory Customer Service

Monday to Friday: 7:30 am to 7 pm
Saturday: 8 am to 3:45 pm

Tel.: 416-235-6556
Toll Free: 1-877-604-4567

Fax: 416-235-6552

COVID-19 Vaccines

For vaccine eligibility criteria and booking, visit the Government of Ontario's How to book a COVID-19 vaccine appointment webpage or call the Provincial Vaccine information line at 1-888-999-6488.

For a copy of your vaccine receipt visit

COVID-19 Test Results

If you have questions about your results, or your results are not available online, please contact the location where you were tested or your health care provider. Results can take up to 4 days.

If you are having technical difficulties with the online portal, contact Ontario Health.   


Website Issues

For all website inquiries, please fill out our Report Technical Issues Form.

Trouble logging in? Read our website Frequently Asked Questions.

Media Inquiries

For more information or to set up an interview, contact our media team Monday to Friday 9 a.m. to 5 p.m. ET.

Tel.: 647-260-7247

Regional IPAC Support Teams

View our Regional IPAC Support Team locations and contact information on our Regional IPAC contact page.

Online Learning

To learn about course offering, visit our Online Learning page.

For technical support, email

Adapt PHO Materials

To request permission to adapt PHO materials, please fill out our request form.

For other inquiries such as logo requests, subscriptions to PHO publications, accessibility please contact

Sheela Basrur Centre

To learn more about the Centre and training opportunities please visit the official SBC website.


Learn more about protection personal health information at PHO on our Privacy page.

Additional Inquiries

For all other inquiries, please contact

Medical or Health Information

For medical or health information, please contact your local health care provider or Telehealth Ontario at 1-866-797-0000.

For medical emergencies, immediately call your doctor or 911.

Updated 20 June 2021